Privacy Policy

1. Information We Collect

As an infrastructure reporting platform, Nagrik collects information necessary to process your reports and communicate with you effectively.

• Personal Information: Name, phone number, and email address when you register.
• Report Data: Location data (GPS coordinates), image uploads, and descriptive text when you submit a civic issue.
• Usage Data: Information on how the service is accessed and used, including IP addresses, browser types, and usage patterns.

2. How We Use Your Information

Your information is utilized solely to facilitate the resolution of civic issues and to improve the portal:

• To provide and maintain the service to citizens and authorities.
• To notify you about changes or progress on your reported issues.
• To provide resident support and investigate reports via the relevant municipal corporation.

3. Disclosure of Data

Nagrik may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation from the Government of Uttarakhand or India.
• Protect and defend the rights or property of the municipal corporations.
• Prevent or investigate possible wrongdoing in connection with the reporting service.
• Protect the personal safety of users of the Service or the public.

4. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, including encryption at rest and in transit, we cannot guarantee its absolute security.